Quality Policy

• Our Company Policy; Clean-Safe Environment and Happy customers.
• Providing a QUALITY-SERVICE that could meet and exceed customer expectations and needs under constantly changing and developing conditions of our age.
• Our objective is to achieve CUSTOMER SATISFACTION by improving HUMAN skills, which is the main ingredient of our service, to our quality standards through planned and scheduled TRAINING and INSPECTION activities.

Our Quality Process

• Orientation and On-the-Job trainings,
• Periodical project managers meetings in head office,
• Inspiring the spirit of teamwork,
• Performance assessments,
• Career planning by Human Resources,
• Usage of Genser Process Management System software for inspection, follow up and control of the daily processes
• Implementation of a rule-based reward and penalty system

       Our Quality Commitments

• We provide our services, in alignment with human and environmental health principles
• Our company serves according to “Job” law numbered 4857 and “Occupational Health and Safety“ law numbered 6331
• We do not have any outstanding tax debt to Turkish Revenue Administration and Social Security Institutions (SGK) as of today.
• Our service continues non-stop 24/7 in accordance with the customer needs.
• Customer requests and complaints are replied and solved on the same day.
• Usage of Genser Process Management System in the projects facilitates maximum customer benefit
• Arrival and departure times and timekeeping records of our personnel are managed online from our headquarters, through fingerprint based “Personnel Follow-up Control System“.
• Regular trainings are planned and given to project officers and cleaning personnel by Training and Inspection Department and area experts.
• Personnel reliability is ensured through inspections on criminal record and background investigation
• Our full-time psychologists give training and guidance services to all our staff